Tracking information can occasionally take up to 48 hours to update after your shipping confirmation is sent.

Once a package has been accepted by the carrier, the most current information available to Parker Quincy is generally the same information displayed through your tracking link.

If your package appears to be delayed, we recommend contacting the carrier directly for the most detailed update.

Occasionally a carrier may mark a package as delivered shortly before it actually arrives.

Please check around your property, with other members of your household, and with nearby neighbors. If your package still cannot be located, contact the carrier using your tracking information.

If you continue to have trouble locating your order, please contact us at hello@parkerquincy.com and we will be happy to help however we can.

If your order has not yet shipped, please contact us as soon as possible at hello@parkerquincy.com. We will do our best to make the change before your order is processed.

Once an order has been shipped, address changes will need to be coordinated directly with the carrier and cannot be guaranteed.

If your order has not yet been processed, contact us at hello@parkerquincy.com as soon as possible.

We will always do our best to accommodate your request, though changes cannot be guaranteed once an order has entered fulfillment.

Orders may be canceled for a full refund as long as they have not yet been processed or shipped.

Please contact hello@parkerquincy.com as soon as possible with your order number.

Once a refund has been issued, please allow approximately 3 to 10 business days for it to appear on your original method of payment, depending on your financial institution.

Our fragrances and collections are replenished throughout the year.

Sign up for Parker Quincy emails to be among the first to know when a favorite fragrance returns.

We are so sorry.

Please contact hello@parkerquincy.com with your order number and a photo of the item you received. We will make it right as quickly as possible.

We take great care in packaging each Parker Quincy order, but occasionally damage can occur in transit.

Please contact hello@parkerquincy.com within 7 days of delivery with your order number and photographs of the damaged item and packaging.

We will review the issue and arrange a replacement or refund when appropriate.

If you experience an issue applying a valid promotional code, contact hello@parkerquincy.com with your order number.

Promotional pricing generally cannot be applied to orders placed outside the advertised promotion period.

Yes. We welcome inquiries from thoughtfully curated retailers, designers, hospitality partners, and other businesses interested in carrying Parker Quincy.

Please contact hello@parkerquincy.com for wholesale information.